Security Systems and Home Alarms

HeadsetManCustomer Support Center

Thank you for continuing our relationship, we appreciate your business!

214.764.9090

Frequently Asked Questions

 

1: How do I contact Your DFW Security Advisors?

2. How much will Your DFW Security Advisors offer for referrals?

3. How do I turn on/off my system?

4. How do I change my master code?

5. How do I test my system? How often should I test it?

6. Can I control my alarm system from my cell phone?

 

1. How do I contact Your DFW Security Advisors!

A: The Contact Us page offers phone numbers, fax number, and email options for contacting us. We make a large effort to be available for our customers.

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2. How much will Your DFW Security Advisors offer me for referrals?

A: We would love to monitor your friends and family! In return for any referrals you give us that lead to a monitored account, we will offer $50 to the referrer. Be sure to fill out the Referral Form or give us a call to let us know!

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3. How do I turn on/off my system?

A: Depending on the system :

  • DSC users should enter their 4-digit code. If you press the wrong key, press # and reenter your 4-digit code.
  • Honeywell users should enter their 4-digit code followed by the "1" key which is also labelled "OFF".

For further detail or other instuctions, please visit System Operation section for information and manuals.

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4. How do I change my master code?

A: Depending on the system :

  • DSC 1555/5010/1616/1832
    • DSC users : * 5 (current code) 4 0 (new 4-digit code) #
    • DSC Example : * 5 1234 4 0 9999 #
  • Honeywell Vista 10P/15P/20P
    • Honeywell users : (current code) 8 0 2 (new code twice)
    • Honeywell Example : 1234 8 0 2 9999 9999

For further detail or other instuctions, please visit System Operation section for information and manuals.

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5. How do I test my system? How often should I test it?

A: Please test your system at least quarterly. The procedure for testing the alarm is as follows :

  1. Call the Central Station that handles your monitoring. Click here if you need the number.
  2. Give the Central Station your password and tell them that you would like to place your system on TEST. DO NOT TEST YOUR SYSTEM UNTIL YOU HAVE NOTIFIED THE MONITORING STATION.
  3. The Central Station will place your account on TEST for one hour.
  4. With the chime feature turned on, open and close each contacted door/window and listen for a chime.  No chime indicates a bad contact. If an opening does not chime, please Contact Us for service.
  5. Arm your system as if you were leaving.
  6. Wait for the exit delay to expire.
  7. Open a protected zone, such as a door or window or create movement in front of a motion detector to activate the siren and send a signal.
  8. Wait 45 seconds after the siren sounds before turning off your alarm.
  9. Call back to the Central Station to verify that the signal was received or to schedule a service call if testing reveals a problem with your system.

6. Can I control my alarm system from my cell phone?

A: Yes. We offer a product called the Broadband Alarm Transmitter. Using this device the alarm can transmit signals using the internet to the central station, offer notifications of any type via SMS, email, or voice phone call, and allow remote access via any web browser or iPhone.

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